Our Patient Care Manager is Here For You

Meet our Patient Care Manager, Rachael Thompson! With over 11 years of veterinary field experience, Rachael is a wealth of knowledge and a great fit for the position of Patient Care Manager.

What Does a Patient Care Manager do?

Our Patient Care Manager (PCM) follows up after your pet is diagnosed with an illness and answers any questions or concerns you might have about their treatment or long-term care. The PCM is able to provide additional information on procedures, medications, vaccinations, prescription diets, health certificates, pet insurance, and so much more while helping guide you to useful articles or websites.

Another aspect of this role is preparing your pet’s computer record for your upcoming visit to the clinic. Our goal is to make sure that we are recommending and discussing any tests or medications that would be best for your pet and their specific needs and health history.

Rachael has been with our clinics since 2017 and used to be one of our Lead Registered Veterinary Technicians at our Fall Creek Place location. She can easily be reached by e-mail at patientcare@citywayanimalclinics.com. You may hear from her the next time your pet needs medical care – please feel free to reach out to her if you have any questions!


IndyVet Emergency & Specialty Hospital
5425 Victory Dr
Indianapolis, IN 46203

Veterinary Specialty & Emergency Care South
4625 East Stop 11 Road
Indianapolis, IN 46237

VCA Advanced Veterinary Care Center
7712 Crosspoint Commons
Fishers, IN, 46038